RETURN & REFUND POLICY

A return or replacement may be considered in the following situations:

• You received the wrong product.
• The product received is damaged or defective.
• The package was damaged during delivery and the product inside is affected.
• You received a product that is materially different from what was ordered.

To be eligible for a return or replacement, the product should be unused, unopened and in its original packaging, except where the issue itself relates to damage or a product defect.

For hygiene and safety reasons, we generally do not accept returns of products that have been opened or used, unless the product is defective, damaged or an incorrect product was delivered.

Change of mind, personal preference, or dissatisfaction with the results after using the product may not qualify for a return or refund.

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A clear description of the issue
• Photographs of the package and product
• Unboxing photographs/video, where available

Our team will review the information and determine the appropriate resolution.

Where the issue is verified, we may offer a replacement of the product or another appropriate resolution, depending on product availability and the nature of the issue.

If a refund is approved, the refund will generally be processed to the original payment method used for the order. The time taken for the amount to reflect in your account may depend on your bank or payment service provider.

Where the return or replacement is approved because the product was damaged, defective or incorrectly delivered, Bioguardiome will bear the applicable return/replacement shipping costs. Shipping charges may not be refundable where the return is requested for reasons that are not attributable to Bioguardiome.

Cancellation requests may be accepted only if the order has not yet been dispatched. Once an order has been dispatched, cancellation may no longer be possible. In such cases, please contact us for assistance.

If an order is returned to us because of an incorrect or incomplete address, repeated delivery attempts, or the recipient being unavailable, please contact us to discuss re-shipment or other available options. Additional shipping charges may apply for re-shipment where the failed delivery was due to information or circumstances attributable to the customer.

Once a refund has been approved, we will initiate the refund within a reasonable processing period. The time taken for the refund to appear in your account may vary depending on the payment method and financial institution.

For any questions regarding returns, replacements or refunds, please contact us at:

✉ bioguardiome@gmail.com